Service Standards for the Provision of Legal Services in Government

The Department of Justice is committed to delivering high-quality legal advisory, litigation, and legislative and regulatory drafting services in accordance with the following set of common service standards focusing on timeliness, responsiveness, and usefulness.

Service Standards

Timeliness of Services

Responsiveness of Services

Usefulness of Services

Performance Measurement

Justice conducts a Client Feedback Survey to obtain feedback from clients on its performance against these service standards. The survey is regularly administered every three years.

In addition to gathering formal feedback through the survey, Justice and departments and agencies, on an on-going basis, informally review and discuss the quality of legal services relative to the service standards in order to identify opportunities for service improvement.