Service Standards

Service Standards for the Department of Justice Funding Programs

A service standard is a public commitment to a measurable level of performance that clients can expect under normal circumstances.

The Department of Justice has set three service standards for the timely and accurate delivery of Program-related services under normal circumstances.

Acknowledgement

Our goal is to acknowledge receipt of your funding application within 7 calendar days of receiving your funding request.

Funding Decision

Our goal is to issue official written notification of the funding decision within 120 calendar days of the Program's receipt of your completed proposal.

Payment

Our goal is to process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or the grant letter.

Your Co-operation Counts

The achievement of these service standards is a shared responsibility. To help us provide the best possible service, we require complete and accurate information. Your timely response to questions regarding your funding application helps prevent unnecessary delays. Providing us with reporting requirements in a timely manner can help prevent delays in processing and issuing payments.

We Welcome Your Feedback

We encourage all applicants and clients to share their views on our service. We welcome all comments and suggestions on what we have done well and how we might improve. You can reach us at pb-dgp@justice.gc.ca.

We look forward to hearing from you.

Report on Service Standard Results

From the period of April 1, 2023 to March 31, 2024

From the period of April 1, 2022 to March 31, 2023
Service Standard Our GoalFootnote *** Results for 2023-2024
(Percentage of time that the service goal is met)
Acknowledgement To acknowledge receipt of a funding application within 7 calendar days of receiving the funding application 96%
Funding Decision To issue official written notification of the funding decision within 120 calendar days of receiving a complete funding application 98%
Processing PaymentsFootnote * To process payments within 28 calendar days after the completion of the requirements outlined in the contribution agreement or grant letter. 91%

Individual Program Results From the period of April 1, 2023 to March 31, 2024

Individual Program Results From the period of April 1, 2023 to March 31, 2024
Funding Program Name Acknowledgement Results Number of Funding Applications Acknowledged Funding Decision Results Number of Funding Applications with Decisions Processing Payments Results Number of Payments ProcessedFootnote *
Discretionary Programs
Access to Justice in Both Official Languages Support Fund 95% 41 90% 39 96% 133
Canadian Family Justice Fund N/A N/A N/A N/A 95% 73
Indigenous Courtwork Program (Project Fund) 100% 12 92% 13 100% 13
Indigenous Justice Program 92% 62 100% 62 90% 361
Indigenous Partnership Fund 100% 238 100% 83 100% 75
Intensive Rehabilitative Custody and Supervision Program 100% 8 100% 8 100% 15
Integrated Market Enforcement Teams Reserve Fund N/A N/A N/A N/A N/A N/A
Justice Partnership and Innovation Program 100% 11 100% 10 98% 282
Legal Aid Program – Workplace Sexual Harassment and Impact of Race and Culture Assessments 100% 1 100% 1 98% 65
Victims Fund 100% 372 98% 304 82% 445
Victims Fund – Individual Victims of Crime 88% 231 98% 189 97% 62Footnote **
Youth Justice Fund 100% 8 89% 9 89% 76
Non-Discretionary ProgramsFootnote ****
Access to Justice Services in the Territories - - - 90% 10
Contraventions Act Fund - - - 67% 6
Drug Treatment Court Funding Program - - - 90% 10
Indigenous Courtwork Program (Cost-shared) - - 38% 13
Legal Aid Program (Cost-shared) - - - 81% 36
Special Advocates Funding Program - - - 69% 13
State-Funded Counsel Funding - - - 100% 30
Youth Justice Services Funding Program - - - 100% 23
Departmental Results 96% 984 98% 718 91% 1741

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