2013–14 Departmental Performance Report
Supplementary Information Tables

User Fees Reporting

User fee: The Family Order and Agreements Enforcement Assistance (FOAEA)

Fee type:

Regulatory (R)

Fee–setting authority:

Family Order and Enforcement Agreement Act (FOAEA)

Year last modified:

1999

Performance standards:

Yes

Performance results:

Results are available in table "External Fees"

2013–14
($ units)		 Planning years
($ units)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
6,600,000 7,672,227 2,291,753 2014–15 6,600,000 1,468,739
2015–16 6,600,000 1,472,199
2016–17 6,600,000 1,473,199
Other information:

Actual revenue and full cost figures cannot be compared directly because of differences in the basis of accounting for revenue and costs. For example, in 2013–14, $2.3M of FOAEA user fees were deposited in the Consolidated Revenue Fund. Forecasted revenues are based on the potential fees that could be collected on a yearly basis based on the number of active applications should monies become payable to the respective debtors. However, as the fees cannot be collected until the amounts owed for family support under the relevant summons have been satisfied and in some instances, monies do not become payable at all to the debtor within the life of an application, some of the forecasted revenues cannot be collected upon before the application expires or is cancelled by the applicant. Under the Family Support Orders and Agreements Garnishment Regulations, such fees are then remitted. As a result, a substantial discrepancy occurs between the forecasted and actual revenues.

User fee: The Central Divorce Proceedings

Fee type:

Regulatory (R)

Fee–setting authority:

The Central Divorce Proceedings (CRDP)

Year last modified:

1986

Performance standards:

Yes

Performance results:

Results are available in table "External Fees"

2013–14
($ units)		 Planning years
($ units)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
700,000 703,801 761,368 2014–15 700,000 820,000
2015–16 700,000 820,000
2016–17 700,000 820,000

User fee: Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Fee type:

Other product and services (O)

Fee–setting authority:

Access to Information Act (ATIA)

Year last modified:

1992

Performance standards:

Yes

Performance results:

Results are available in table "External Fees"

2013–14
($ units)		 Planning years
($ units)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
2,000 5,818 2,335,000 2014–15 2,000 2,445,000
2015–16 2,000 2,560,000
2016–17 2,000 2,680,000
Other information:

Full cost reflects the cost of the Access to Information and Privacy (ATIP) Office in Justice. The role of the ATIP Office is to respond to all formal requests that are made to the Department of Justice, in accordance with the Access to Information Act. As other central agencies, the DOJ ATIP Office has an expanded role; in addition to processing requests, the Office responds to consultations from other government institutions regarding solicitor-client information for the Government as a whole. Although the User Fees Act may provide some of the performance indicators, fee waiver must be considered in light of the ATIP legislation.

User Fees Totals

  2013–14
($ units)		 Planning years
($ units)
Forecast revenue Actual revenue Full cost Fiscal year Forecast revenue Estimated full cost
Subtotal regulatory 7,300,000 8,376,028 3,053,121 2014–15 7,300,000 2,288,739
2015–16 7,300,000 2,292,199
2016–17 7,300,000 2,293,199
Subtotal other products and services 2,000 5,818 2,335,000 2014–15 2,000 2,445,000
2015–16 2,000 2,560,000
2016–17 2,000 2,680,000
Total 7,302,000 8,381,846 5,388,121 2014–15 7,302,000 4,733,739
2015–16 7,302,000 4,852,199
2016–17 7,302,000 4,973,199
External fee Service standard Performance results Stakeholder consultation
2013–14 or prior
The Family Order and Agreements Enforcement Assistance (FOAEA)
  1. Garnishment applications under Part II of the Act will be in effect 35 days after receipt.
  2. Public enquiries are to be responded to within 48 hours.

63,558 new valid garnishment applications accepted within the established timeframes. Standard met at 100%. Close to $171M garnisheed and paid out as support payments.

Out of the 55,500 calls placed to the automated interactive voice response system, over 14,500 were answered by live agents within the service standards.

 Informal feedback and general day-to-day interactions with provincial and territorial partners indicate a high level of satisfaction with the services provided under the Family Orders and Agreements Enforcement Assistance program. Evaluation of the Supporting Families Initiative was completed in 2013–14.
The Central Registry of Divorce Proceedings
  1. Clearance Certificates are to be issued within 3 weeks of receipt of the application.
  2. All telephone enquiries are to be responded to within 48 hours and all written enquiries are to be responded to within 5 business days.
  3. Quarterly invoices and compensation reports are to be issued within 30 days.

Standard met at 100%. 75,183 new applications for registration processed and 71,370 disposition reports entered. Calls returned 95% of the time within standards. Written enquiries responded to within standards- 100% of the time. Average of over 600 calls returned per month.

Standard met at 100%. Invoices paid on timely basis. Invoicing process implemented for one other jurisdiction.

 Ongoing interaction and consultations with court registrars and provincial/territorial CCSO-Family Justice members on service delivery. Consultations during the CRDP Regulations regulatory process with provincial/territorial partners to implement streamlined and sustainable approaches to the collection of information and fees.
Fees charged for the processing of access requests filed under the Access to Information Act (ATIA)

Response provided within 30 days following receipt of request; the response time may be extended pursuant to section 9 of the ATIA. Notice of extension to be sent within 30 days after receipt of request.

The Access to Information Act provides fuller details: http://laws.justice.gc.ca/en/A-1.

*Statutory deadline met 89.9% of the time.

 The service standard is established by the Access to Information Act and the Access to Information Regulations. Consultations with stakeholders were undertaken by the Department of Justice and Treasury Board Secretariat for amendments done in 1986 and 1992.