Aboriginal Courtwork Program, Formative Evaluation
Appendix D: Core Performance Measures
The Performance Measurement and Reporting Strategy Guide, which was developed based on consultations with P/T officials and SDAs in each jurisdiction, identified the following 12 core performance measures for the ACW program:
- Number of ACW staff by position (courtworkers, manager / coordinator, director / ED, other support) by employment status (F/T or P/T) in the SDA as of March 31 of the reporting period
- Total ACW annual program budget expenditures for the SDA as of March 31 of the reporting period
- Total number of clients, with charges around one incident who receive ACW services during the reporting period, including:
- charge information
- gender
- age
- previous conviction
- ACW services provided
- Names and purpose of partnerships, external committees, councils, task forces, commissions, and formal networks on which ACW staff sat during the reporting period
- Description of common training provided to courtworkers during the reporting period, including the average annual training costs per staff for each SDA during the reporting period
- Level of satisfaction by courtworkers with common training they received during the reporting period, including.
- change in the level of (capacity) knowledge, skills and ability of participants before and after the training
- extent training will allow the courtworkers to do their job better
- overall level of satisfaction with the training
- Extent Aboriginal clients view the courtworkers as providing information that helped them to better understand:
- their rights and obligations
- court processes
- roles and responsibilities
- legal and social resources available in the community
- cultural considerations and other relevant factors
- Level of satisfaction by Aboriginal clients with the quality of service provided in that the courtworker:
- was able to communicate effectively with the client
- was respectful and courteous to the Client
- treated the Client fairly
- could be relied upon to help the Client
- Ways in which ACW services could be improved that are identified by Aboriginal clients
- Extent court officials and the judiciary view the courtworkers as providing information that allowed court officials and the judiciary to better:
- understand the circumstances of the accused
- understand the accuracy of relevant information
- understand legal and social resources available in the community
- understand the extent to which alternative / restorative justice initiatives (where applicable) might assist
- understand the cultural context
- Level of satisfaction by court officials and the judiciary with the quality of service provided by the courtworker in that the courtworker was:
- respectful and courteous to court officials and the judiciary
- available when needed by the court
- helped move the court process along
- provided a valuable service to the court
- Ways in which ACW services could be improved that are identified by court officials and the judiciary for the Aboriginal Accused
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