Aboriginal Courtwork Program, Formative Evaluation

Appendix D: Core Performance Measures

The Performance Measurement and Reporting Strategy Guide, which was developed based on consultations with P/T officials and SDAs in each jurisdiction, identified the following 12 core performance measures for the ACW program:

  1. Number of ACW staff by position (courtworkers, manager / coordinator, director / ED, other support) by employment status (F/T or P/T) in the SDA as of March 31 of the reporting period
  2. Total ACW annual program budget expenditures for the SDA as of March 31 of the reporting period
  3. Total number of clients, with charges around one incident who receive ACW services during the reporting period, including:
    • charge information
    • gender
    • age
    • previous conviction
    • ACW services provided
  4. Names and purpose of partnerships, external committees, councils, task forces, commissions, and formal networks on which ACW staff sat during the reporting period
  5. Description of common training provided to courtworkers during the reporting period, including the average annual training costs per staff for each SDA during the reporting period
  6. Level of satisfaction by courtworkers with common training they received during the reporting period, including.
    • change in the level of (capacity) knowledge, skills and ability of participants before and after the training
    • extent training will allow the courtworkers to do their job better
    • overall level of satisfaction with the training
  7. Extent Aboriginal clients view the courtworkers as providing information that helped them to better understand:
    • their rights and obligations
    • court processes
    • roles and responsibilities
    • legal and social resources available in the community
    • cultural considerations and other relevant factors
  8. Level of satisfaction by Aboriginal clients with the quality of service provided in that the courtworker:
    • was able to communicate effectively with the client
    • was respectful and courteous to the Client
    • treated the Client fairly
    • could be relied upon to help the Client
  9. Ways in which ACW services could be improved that are identified by Aboriginal clients
  10. Extent court officials and the judiciary view the courtworkers as providing information that allowed court officials and the judiciary to better:
    • understand the circumstances of the accused
    • understand the accuracy of relevant information
    • understand legal and social resources available in the community
    • understand the extent to which alternative / restorative justice initiatives (where applicable) might assist
    • understand the cultural context
  11. Level of satisfaction by court officials and the judiciary with the quality of service provided by the courtworker in that the courtworker was:
    • respectful and courteous to court officials and the judiciary
    • available when needed by the court
    • helped move the court process along
    • provided a valuable service to the court
  12. Ways in which ACW services could be improved that are identified by court officials and the judiciary for the Aboriginal Accused