Annex D – Response Rates and Service Users by Department/Agency

As indicated below, 71,876 potential service users from across 45 departments received an invitation to participate in the survey. Of this population, the overall response rate was 27.2% and the service user rate was 9.5%.

Annex D – Response Rates and Service Users by Department/Agency
Service Users
Portfolio/Department/Agency Population RespondentsFootnote * of Annex D Total Service UsersFootnote ** of Annex D Legal Advisory Litigation Legislative Drafting Regulatory Drafting
Business and Regulatory Law Portfolio 34,346 9,468 3,509 3,263 751 176 465
Agriculture and Agri-Food Canada 1,201 302 113 109 27 7 13
Atlantic Canada Opportunities Agency 327 122 39 39 1 0 0
Canada Economic Development for Quebec Regions 197 74 61 60 3 1 3
Impact Assessment Agency of Canada 178 76 49 46 15 4 6
Canadian Food Inspection Agency 881 241 145 132 25 4 15
Canadian Heritage 386 132 86 79 23 6 9
Canadian Space Agency 524 127 60 60 1 0 4
Competition Bureau 162 59 46 43 21 3 3
Employment and Social Development Canada 3,943 876 247 205 85 34 44
Environment and Climate Change Canada 3,002 805 273 252 52 12 77
Fisheries and Oceans Canada 3,310 732 298 284 63 5 30
Global Affairs Canada 2,850 581 296 277 45 6 29
Health Canada 1,969 600 315 298 59 19 78
Housing, Infrastructure and Communities Canada (Infrastructure Canada) 283 127 61 60 2 4 2
Innovation, Science and Economic Development Canada 1,559 345 130 117 33 22 12
Library and Archives Canada 105 34 17 17 7 0 1
National Research Council of Canada 81 22 13 13 9 0 0
Natural Resources Canada 1,583 448 138 132 13 14 22
Parks Canada 1,146 316 135 126 41 6 14
Public Health Agency of Canada 841 195 73 70 13 8 7
Public Services & Procurement Canada 4,014 1,350 505 481 99 3 18
Shared Services Canada 2,323 668 52 50 11 0 0
Statistics Canada 746 306 23 18 6 0 1
Transport Canada 2,069 706 279 249 70 17 74
Veterans Affairs Canada 666 224 55 46 27 1 3
Central Agencies Portfolio 2,749 750 404 388 75 57 55
Finance Canada 388 114 90 87 11 43 29
Financial Consumer Agency of Canada 143 61 32 32 6 1 4
Financial Transactions and Reports Analysis Centre of Canada 92 39 34 34 2 2 4
Office of the Superintendent of Financial Institutions 1,038 257 69 66 10 3 3
Public Service Commission 173 71 51 48 12 1 4
Treasury Board Secretariat 915 208 128 121 34 7 11
Indigenous Rights and Relations Portfolio 2,585 596 334 318 103 13 31
Crown-Indigenous Relations and Northern Affairs Canada 728 175 115 112 41 8 8
Indigenous Services Canada 1,857 421 219 206 62 5 23
Privy Council Office Legal Services Sector (Privy Council Office) 420 133 87 84 11 19 8
Public Safety, Defence and Immigration Portfolio 22,514 4,598 6,831 1,111 503 54 137
Canada Border Services Agency 2,518 616 176 138 82 14 19
Canadian Armed Forces 7,109 1,299 121 99 35 2 7
Canadian Security Intelligence Service 628 49 44 29 32 0 5
Communications Security Establishment Canada 375 26 23 22 5 1 3
Correctional Service of Canada 2,080 471 154 121 89 2 8
Department of National Defence 5,309 1,118 199 178 45 3 22
Immigration, Refugees and Citizenship Canada 1,685 419 237 226 64 17 35
Parole Board of Canada 75 29 19 18 9 0 1
Public Safety Canada 403 96 51 47 7 9 14
Royal Canadian Mounted Police 2,332 475 268 233 135 6 23
Tax Law Services Portfolio (Canada Revenue Agency) 9,262 4,006 1,205 776 656 17 41
Total 71,876 19,551 6,831 5,940 2,099 336 737