Table of Contents

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• Definitions and Symbols
• Executive Summary
• Section 1 – Overview of the Survey
• Section 2 – General Results: All Service Users
  • 2.1 Survey Response
  • 2.2 Survey Results
    • 2.2.1 Client Satisfaction with Overall Quality of Legal Services
    • 2.2.2 Client Satisfaction with Service Dimensions
  • 2.3 Legal Advisory Services
    • 2.3.1 Client Satisfaction
    • 2.3.2 Service User Comments
  • 2.4 Litigation Services
    • 2.4.1 Client Satisfaction
    • 2.4.2 Service User Comments
  • 2.5 Legislative Drafting Services
    • 2.5.1 Client Satisfaction
    • 2.5.2 Service User Comments
  • 2.6 Regulatory Drafting Services
    • 2.6.1 Client Satisfaction
    • 2.6.2 Service User Comments
  • 2.7 Overall Considerations Elements
    • 2.7.1 Client Satisfaction with Overall Considerations Elements
    • 2.7.2 Experience with Legal Training
    • 2.7.3 Knowledge of Service Standards
  • 2.8 Gender-Based Analysis Plus and Equity, Diversity and Inclusion
    • 2.8.1 Results Disaggregated by Gender and Language
    • 2.8.2 Accessibility of Legal Services Provided
• Section 3 – Historical Results: Senior-Ranking Service Users
  • 3.1 Survey Response
  • 3.2 Historical Comparison of Overall Results
  • 3.3 Legal Advisory Services
  • 3.4 Litigation Services
  • 3.5 Legislative Drafting Services
  • 3.6 Regulatory Drafting Services
  • 3.7 Overall Considerations
• Conclusion
• Annex A – Methodology
• Annex B – Overall Results
• Annex C – Historical Comparison of Results for Senior-Ranking Service Users
• Annex D – Response Rates and Service Users by Department/Agency
• Annex E – Profile of Service Users
• Annex F – Distribution of Service Users by Service Provider and Type
• Annex G – Service Standards for the Provision of Legal Services in Government

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