Annex G – Service Standards for the Provision of Legal Services in Government
The Department of Justice Canada is committed to delivering high-quality legal advisory, litigation, and legislative and regulatory drafting services in accordance with the following set of common Service Standards focusing on responsiveness, timeliness and usefulness.
Responsiveness of Services
- We provide timely status updates with respect to our services.
Timeliness of Services
- We respond in a timely manner to requests for legal services.
- We negotiate and meet mutually acceptable deadlines.
Usefulness of Services
- We provide consistent legal advice that reflects a whole-of-government approach.
- We work with you to identify, explain and mitigate legal risks.
- We provide clear and practical legal advice to support your mandate.
- We prepare draft legislative texts to meet your policy and program objectives.
- We involve you in the development of legal strategy and positions.
- We identify means to prevent and resolve legal disputes at the earliest opportunity.
The Service Standards, most recently updated in November 2022, are included in Memoranda of Understanding with client departments and agencies and can be found on the Department’s website.Footnote 19
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