Table of Contents

• Executive Summary
• 1. Introduction
  • 1.1 Purpose of the Evaluation
  • 1.2 Evaluation Scope
• 2. Program Profile
  • 2.1 Description
  • 2.2 Resources
• 3. Evaluation Methodology
  • 3.1 Document, Data and Literature Review
  • 3.2 Key Informant Interviews
  • 3.3 OIRSO Evaluation Survey of Departmental Employees
  • 3.4 Case Studies
  • 3.5 Process Maps
  • 3.6 Limitations and Mitigation Strategies
• 4. Finding
  • 4.1 Relevance
  • 4.2 Design and Delivery
  • 4.3 Effectiveness
  • 4.4 Efficiency
• 5. Conclusions and Recommendations
  • 5.1 Conclusions
• Appendix A: Evaluation Issues and Questions

List of Figures

• Figure 1: Percent of Employees Reporting Experiencing Harassment or Discrimination in the Previous 12 Months (PSES)
• Figure 2: Types of Conflict Experienced in the Workplace between 2019-2023 (OIRSO Evaluation Survey)
• Figure 3: OIRSO Visitors and ICMS Participants 2021-22 to 2022-23
• Figure 4: How did you Become Aware of OIRSO?
• Figure 5: Sources of Assistance to Deal with Conflict
• Figure 6: Types OIRSO Services Accessed
• Figure 7: Overall Satisfaction and Likelihood of Referring Others
• Figure 8: Impact of OIRSO Services
• Figure 9: Top Benefits of Using an Informal Process according to Survey Respondents

List of Tables

• Table 1: Financial Resources Incurred from 2020-21 to 2023-24 by OIRSO
• Table 2: Table 2: OIRSO Evaluation Survey Demographic Comparison
• Table 3: Change in OIRSO Activities Delivered