Legal Aid in Canada – Detailed data tables, 2021-22

Table 1 – Legal aid plan revenues, by type of revenue, annual, 2021-22

Table 1 – Legal aid plan revenues, by type of revenue, annual, 2021-22
Type of Revenue
Total legal aid plan revenuesFootnote 1 of Table 1
Dollars (%)
Federal contributions from 2021-22 agreementsFootnote 2 of Table 1 P/T contributions to legal aid plansFootnote 4 of Table 1
Dollars (%)
Client contributions and cost recoveries to legal aid plansFootnote 5 of Table 1
Dollars (%)
Contributions of the legal profession and interest earned from lawyers’ trust accountsFootnote 6 of Table 1
Dollars (%)
Other legal aid plan revenues
Criminal (+civil in territories)
Dollars (%)
I&RFootnote 3 of Table 1
Dollars (%)
N.L. 17,012,731 100% 2,657,329 16% 12,493 0% 14,126,378 83% 84,883 0% 115,710 1% 15,938
P.E.I. 838,480 100% 422,931 50%     415,549 50%  
N.S. 31,434,450 100% 4,526,053 14% 568,757 2% 26,270,300 84% 22,235 0% 0 0% 47,105
N.B. 11,861,436 100% 2,878,649 24%     7,637,323 64% 164,181 1% 200,000 2% 981,283
Que. 181,625,991 100% 28,896,196 16% 5,927,747 3% 142,751,257 79% 3,581,402 2% 0 0% 469,389
Ont. 433,761,280 100% 55,079,487 13% 36,880,073 9% 288,789,452 67% 7,385,030 2%  44,585,092 10% 1,042,146
Man. 35,968,698 100% 8,160,394 23% 206,669 1% 25,059,993 70% 956,681 3% 1,399,089 4% 185,872
Sask. 28,939,985 100% 7,631,716 26%     20,995,284 73% 5,520 0% 0 0% 307,465
Alta. 84,623,399 100% 16,924,955 20% 735,498 1% 55,636,742 66% 5,017,696 6% 5,432,198 6% 876,310
B.C. 113,947,175 100% 19,082,757 17% 3,840,000 3% 85,696,137 75% 0 0% 4,719,933 4% 608,348
Yuk.    
N.W.T. 7,041,507 100% 2,324,789 33%     4,218,545 60%     498,173
Nvt.    
Canada 947,055,132 100% 148,585,256 16% 47,602,480 5% 671,596,960 71% 17,217,628 2% 56,452,022 6% 5,032,029

Table 2a – Legal aid plan expenditures, by type of expenditure, 2021-22

Table 2a – Legal aid plan expenditures, by type of expenditure, 2021-22
Total ExpendituresFootnote 1 of Table 2a
Dollars (%)
Legal Services Expenditures
(including administrative and other costs)
Criminal matters
Dollars (%)
Civil matters
I&RFootnote 2 of Table 2a
Dollars (%)
All other civil
Dollars (%)
N.L. 16,438,751 100% 10,300,350 63% 58,527 0% 6,079,874 37%
P.E.I. 2,034,307 100% 766,043 38%     1,268,264 62%
N.S. 31,029,286 100% 18,232,851 59% 568,757 2% 12,227,678 39%
N.B. 9,830,875 100% 5,700,999 58%     4,129,876 42%
Que 182,886,612 100% 71,077,098 39% 5,927,747 3% 105,881,767 58%
Ont. 448,053,599 100% 182,034,111 41% 39,024,211 9% 226,995,277 51%
Man. 32,714,427 100% 24,089,087 74% 206,669 1% 8,418,671 26%
Sask. 26,978,322 100% 21,550,069 80%     5,428,253 20%
Alta. 91,530,694 100% 67,482,998 74% 735,498 1% 23,312,198 25%
B.C. 93,854,217 100% 56,315,768 60% 4,682,144 5% 32,856,305 35%
Yuk.    
N.W.T. 5,927,766 100% 4,280,367 72%     1,647,399 28%
Nvt.    
Canada 941,278,856 100% 461,829,741 49% 51,203,553 5% 428,245,562 45%

Table 2b – Total administrative and other costs, 2021-22

Table 2b – Total administrative and other costs, 2021-22
Dollars
N.L. 1,603,494
P.E.I. 72,446
N.S. 2,447,309
N.B. 1,295,105
Que. 28,682,363
Ont. 105,333,178
Man. 4,817,669
Sask. 2,396,289
Alta. 5,607,935
B.C. 6,446,607
Yuk.
N.W.T. 3,302,474
Nvt.
Canada 162,004,869

Table 3 – Legal aid applications received, by type of matter, 2021-22

Table 3 – Legal aid applications received, by type of matter, 2021-22
Total legal aid applicationsFootnote 1 of Table 3
Number (%)
Criminal legal aid applications P/T offences
Number (%)Footnote 3 of Table 3
Civil legal aid applications
Total criminal applications
Number (%)
Adult YouthFootnote 2 of Table 3 Total civil applications (including I&R)
Number (%)
Child ProtectionFootnote 4 of Table 3 FamilyFootnote 5 of Table 3 Non-familyFootnote 6 of Table 3 I&RFootnote 7 of Table 3
N.L. 6,447 100% 4,126 64% 3,855 271 0 0% 2,321 36% 2,291 0 0 30
P.E.I. 1,152 100% 838 73% 795 43 314 27% 44 255 15  
N.S.Footnote 8 of Table 3 33,613 100% 20,355 61% 19,620 735 342 1% 12,916 38% 953 9,956 1,926 81
N.B. 4,379 100% 2,326 53% 2,197 129 3 0% 2,050 47% 334 1,714 2  
Que. 211,010 100% 83,432 40% 76,832 6,600 7,297 3% 120,281 57% 45,507 31,809 39,046 3,919
Ont. 113,130 100% 64,358 57% 61,633 2,725 0 0% 48,772 43% 4,402 23,826 7,875 12,669
Man. 25,905 100% 17,842 69% 16,612 1,230 69 0% 7,994 31% 1,797 5,383 634 180
Sask. 21,265 100% 14,328 67% 12,922 1,406 0 0% 6,937 33% 1048 5,889 0  
Alta. 41,205 100% 29,069 71% 28,031 1,038 158 0% 11,978 29% 1,593 9,309 675 401
B.C. 32,532 100% 19,977 61% 19,182 795 1,589 5% 10,966 34% 2,435 8,531 0 1,876
Yuk.  
N.W.T. 858 100% 553 64% 542 11 1 0% 304 35% 32 272 0  
Nvt.  
Canada 493,372 100% 257,204 52% 242,221 14,983 9,459 2% 224,833 46% 60,436 96,944 50,173 19,156

Table 4 – Legal aid applications approved for full legal representation, by staff and private bar lawyers, annual, 2021-22

Table 4 – Legal aid applications approved for full legal representation, by staff and private bar lawyers, annual, 2021-22
Total approved legal aid applications1Footnote 1 of Table 4
Number (%)
Criminal applicationsFootnote 2 of Table 4 P/T offencesFootnote 5 of Table 4
Number (%)
Civil applicationsFootnote 3 of Table 4
Total approved criminal applications
Number (%)
Adult YouthFootnote 4 of Table 4 Total approved civil legal aid applications
Number (%)
Child ProtectionFootnote 6 of Table 4 FamilyFootnote 7 of Table 4 Non-FamilyFootnote 8 of Table 4 I&RFootnote 9 of Table 4
N.L. 3,392 100% 2,474 73% 2,225 249 0 0% 918 27% 911 0 0 7
P.E.I. 920 100% 766 83% 723 43 0 0% 154 17%  
N.S. 15,333 100% 10,635 69% 10,060 575 43 0% 4,655 30% 721 3,056 791 87
N.B. 3,142 100% 1,811 58% 1,683 128 0 0% 1,331 42% 222 1,109 0  
Que. 161,371 100% 63,407 39% 57,151 6,256 5,796 4% 92,168 57% 42,175 19,844 26,832 3,317
Ont. 101,059 100% 58,136 58% 55,411 2,725 0 0% 42,923 42% 4,071 19,728 7,633 11,491
Man. 30,207 100% 24,659 82% 23,168 1,491 31 0% 5,517 18% 1,495 3,601 276 145
Sask. 16,989 100% 12,428 73% 11,022 1,406 0 0% 4,561 27% 888 3,673 0  
Alta. 25,706 100% 20,337 79% 19,443 894 132 1% 5,237 20% 1,201 3,693 95 248
B.C. 24,978 100% 16,507 66% 15,742 765 1,228 5% 7,243 29% 1,609 4,215 0 1,419
Yuk.  
N.W.T. 679 100% 463 68% 452 11 0 0% 216 32% 28 188 0  
Nvt.  
CDA 383,776 100% 211,623 55% 197,080 14,543 7,230 2% 164,923 43% 53,321 59,107 35,627 16,714

Table 5 - Refused legal aid applications, by reason for refusal, all legal aid matters, 2021-22

Table 5 - Refused legal aid applications, by reason for refusal, all legal aid matters, 2021-22
Total reasons for refusalFootnote 2 of Table 5
Number (%)
Reasons for refusalFootnote 1 of Table 5
Financial ineligibilityFootnote 3 of Table 5
Number (%)
Coverage restrictionsFootnote 4 of Table 5
Number (%)
Lack of meritFootnote 5 of Table 5
Number (%)
Non-compliance or abuseFootnote 6 of Table 5
Number (%)
Other reasons for refusalFootnote 7 of Table 5Footnote 8 of Table 5
Number (%)
N.L. 2,415 100% 507 21% 0 0% 310 13% 0 0% 1,598 66%
P.E.I.
N.S. 1,945 100% 964 50% 277 14% 162 8% 338 17% 204 10%
N.B. 445 100% 213 48% 151 34% 21 5% 0 0% 60 13%
Que. 46,179 100% 39,279 85% 3,697 8% 723 2% 38 0% 2,442 5%
Ont. 8,431 100% 5,009 59% 2,611 31% 529 6% 0 0% 282 3%
Man. 8,090 100% 3,467 43% 2,129 26% 887 11% 60 1% 1,547 19%
Sask. 3,067 100% 2,282 74% 505 16% 199 6% 32 1% 49 2%
Alta. 13,950 100% 4,398 32% 1953 14% 0 0% 0 0% 7,599 54%
B.C. 9,458 100% 1,840 19% 587 6% 0 0% 0 0% 7,031 74%
Yuk.
N.W.T. 182 100% 45 25%   6 3% 4 2% 127 70%
Nvt.
Canada 94,162 100% 58,004 62% 11,910 13% 2,837 3% 472 1% 20,939 22%

Table 6 – Refused legal aid applications, by reason for refusal, criminal matters, 2021-22

Table 6 – Refused legal aid applications, by reason for refusal, criminal matters, 2021-22
Total reasons for refusalFootnote 2 of Table 6
Number (%)
Reasons for refusalFootnote 1 of Table 6
Financial ineligibilityFootnote 3 of Table 6
Number (%)
Coverage restrictionsFootnote 4 of Table 6
Number (%)
Lack of meritFootnote 5 of Table 6
Number (%)
Non-compliance
or abuseFootnote 6 of Table 6
Number (%)
Other reasons for refusalFootnote 7 of Table 6Footnote 8 of Table 6
Number (%)
N.L. 1,280 100% 302 24% 0 0% 40 3% 0 0% 938 73%
P.E.I. 68 100% 68 100% 0 0% 0 0% 0 0% 0 0%
N.S. 620 100% 338 55% 72 12% 100 16% 110 18% 0 0%
N.B. 226 100% 84 37% 84 37% 10 4% 0 0% 48 21%
Que. 17,851 100% 16,481 92% 571 3% 13 0% 0 0% 786 4%
Ont. 4,189 100% 2,121 51% 1,686 40% 245 6% 0 0% 137 3%
Man. 4,604 100% 1934 42% 1,286 28% 230 5% 37 1% 1117 24%
Sask. 1,679 100% 1235 74% 374 22% 35 2% 25 1% 10 1%
Alta. 7,311 100% 2217 30% 643 9% 0 0% 0 0% 4,451 61%
B.C. 3,498 100% 637 18% 217 6% 0 0% 0 0% 2,644 76%
Yuk.
N.W.T. 90 100% 19 21% 0 0% 1 1% 0 0% 70 78%
Nvt.
Canada 41,416 100% 25,436 61% 4,933 12% 674 2% 172 0% 10,201 25%

Table 7 – Refused legal aid applications, by reason for refusal, civil matters, 2021-22

Table 7 – Refused legal aid applications, by reason for refusal, civil matters, 2021-22
Total refused1Footnote 1 of Table 7Footnote 2 of Table 7
Number (%)
Financial ineligibilityFootnote 3 of Table 7
Number (%)
Coverage restrictionsFootnote 4 of Table 7
Number (%)
Lack of meritFootnote 5 of Table 7
Number (%)
Non-compliance or abuseFootnote 6 of Table 7
Number (%)
Other reasons
for refusalFootnote 7 of Table 7Footnote 8 of Table 7
Number (%)
N.L. Other Civil 1,116 100% 202 18% 0 0% 262 23% 0 0% 652 58%
I&R 19 100% 3 16% 0 0% 8 42% 0 0% 8 42%
Total 1,135 100% 205 18% 0 0% 270 24% 0 0% 660 58%
P.E.I. Other Civil 43 100% 34 79% 0 0% 6 14% 1 2% 2 5%
I&R                        
Total 43 100% 34 79% 0 0% 6 14% 1 2% 2 5%
N.S. Other Civil 1,295 100% 625 48% 204 16% 145 11% 230 18% 91 7%
I&R 0 0% 0 0% 0 0% 0 0% 0 0% 0 0%
Total 1,295 100% 625 48% 204 16% 145 11% 230 18% 91 7%
N.B. Other Civil 217 100% 129 59% 65 30% 11 5% 0 0% 12 6%
I&R                        
Total 217 100% 129 59% 65 30% 11 5% 0 0% 12 6%
Qc Other Civil 26,475 100% 21,460 81% 2,712 10% 703 3% 37 0% 1,563 6%
I&R 517 100% 464 90% 16 3% 5 1% 0 0% 32 6%
Total 26,992 100% 21,924 81% 2,728 10% 708 3% 37 0% 1,595 6%
Ont. Other Civil 3,653 100% 2,563 70% 806 22% 167 5% 0 0% 117 3%
I&R 589 100% 325 55% 119 20% 117 20% 0 0% 28 5%
Total 4,242 100% 2,888 68% 925 22% 284 7% 0 0% 145 3%
Man. Other Civil 3385 100% 1,505 44% 809 24% 636 19% 23 1% 412 12%
I&R 53 100% 17 32% 10 19% 15 28% 0 0% 11 21%
Total 3,438 100% 1,522 44% 819 24% 651 19% 23 1% 423 12%
Sask. Other Civil 1,388 100% 1,047 75% 131 9% 164 12% 7 1% 39 3%
I&R                        
Total 1,388 100% 1,047 75% 131 9% 164 12% 7 1% 39 3%
Alta. Other Civil 6,435 100% 2,147 33% 1,287 20% 0 0% 0 0% 3,001 47%
I&R 176 100% 34 19% 23 13% 0 0% 0 0% 119 68%
Total 6,611 100% 2,181 33% 1,310 20% 0 0% 0 0% 3,120 47%
B.C. Other Civil 5,142 100% 959 19% 267 5% 0 0% 0 0% 3,916 76%
I&R 457 100% 175 38% 94 21% 0 0% 0 0% 188 41%
Total 5,599 100% 1,134 20% 361 6% 0 0% 0 0% 4,104 73%
N.W.T. Other Civil 92 100% 26 28% 0 0% 5 5% 4 4% 57 62%
I&R                        
Total 92 100% 26 28% 0 0% 5 5% 4 4% 57 62%
Canada Other Civil 49,241 100% 30,697 62% 6,281 13% 2,099 4% 302 1% 9,862 20%
I&R 1,811 100% 1,018 56% 262 14% 145 8% 0 0% 386 21%
Total 51,052 100% 31,715 62% 6,543 13% 2,244 4% 302 1% 10,248 20%

Table 8 – Applications for full legal representation, approved and refused, by self-identified Indigenous population, criminal and civil, and province/territory, 2021-22

Table 8 – Applications for full legal representation, approved and refused, by self-identified Indigenous population, criminal and civil, and province/territory, 2021-22
  All criminal and civil applicationsFootnote 1 of Table 8 Criminal legal aid applications Civil legal aidFootnote 4 of Table 8 applications
Total received
N (%)
Total approvedFootnote 2 of Table 8
N (%)
Total
RefusedFootnote 3 of Table 8
N (%)
Total received Total approved
N (%)
Total refused
N (%)
Total received Total approved
N (%)
Total refused
N (%)
N.L. 604 100% 406 67% 198 33% 541 363 67% 178 33% 63 43 68% 20 32%
P.E.I. 82 100%                    78 95% 4 5% 82 78 95% 4 5% 0 0 0 0 0
N.S. 1,496 100% 1,369 92% 127 8% 1,105 1,057 96% 48 4% 391 312 80% 79 20%
N.B. 332 100% 300 90% 32 10% 235 216 92% 19 8% 97 84 87% 13 13%
Que.
Ont. 18,250 100%            17,388 95% 862 5% 14,116 13,449 95% 667 5% 4,134 3,939 95% 195 5%
Man. 12,523 100% 9,123 73% 3,400 27% 9,455 7,019 74% 2,436 26% 3,068 2,104 69% 964 31%
Sask. 10,878 100% 9,240 85% 1,638 15% 7,761 6,709 86% 1,052 14% 3,117 2,531 81% 586 19%
Alta.
B.C. 7,888 100% 6,076 77% 1,812 23% 5,391 4,614 86% 777 14% 2,497 1,462 59% 1,035 41%
Yuk.
N.W.T. 780 100% 614 79% 166 21% 509 421 83% 88 17% 271 193  71% 78 29%
Nvt.
Canada 52,833 100% 44,594 84% 8,239 16% 39,195 33,926 87% 5,269 13% 13,638 10,668 78% 2,970 22%

Table 9 – Duty counsel services, by type of matter, 2021-22

Table 9 – Duty counsel services, by type of matter, 2021-22
Total duty counsel services
Number (%)
Criminal duty counsel servicesFootnote 1 of Table 9 Provincial Statute Offences
Number (%)
Civil duty counsel servicesFootnote 2 of Table 9
Total criminal duty counsel services
Number (%)
Adult matters YouthFootnote 3 of Table 9 matters Total civil duty counsel services
Number (%)
I&RFootnote 4 of Table 9 Other civil mattersFootnote 5 of Table 9
N.L. p 12,123 100% 11,784 97% 11,630 154 0 0% 339 3% 0 339
P.E.I.  
N.S. A 16,690 100% 13,849 83% 13,569 280 235 1% 2,606 16% 0 2,606
N.B. A 21,389 100% 17,611 82% 17,139 472 2,162 10% 1,616 8%   1,616
Que. 18,056 100% 18,056 100% 18,056 0 0 0% 0 0% 0
Ont. A 689,355 100% 629,074 91% 620,108 8,966 0 0% 60,281 9% 112 60,169
Man. A 53,688 100% 49,482 92% 45,946 3,536 0 0% 4,206 8% 0 4,206
Sask. 34,878 100% 34,352 98% 32,701 1,651 526 2% 0 0%  
Alta.
B.C. A 80,647 100% 60,138 75% 58,978 1,160 0 0% 20,509 25% 744 19,765
Yuk.  
N.W.T. P 1,801 100% 1,801 100% 1,717 84 0 0% 0 0%  
Nvt.  
Canada 928,627 100% 836,147 90% 819,844 16,303 2,923 0% 89,557 10% 856 88,701

Table 10 – Duty counsel service expenditures, by type of matter, 2021-22

Table 10 – Duty counsel service expenditures, by type of matter, 2021-22
Total duty counsel servicesFootnote 1 of Table 10
Dollars (%)
Criminal duty counsel servicesFootnote 2 of Table 10 Provincial Statute Offences
Dollars (%)
Civil duty counsel servicesFootnote 3 of Table 10
Total criminal duty counsel services
Dollars (%)
Adult matters YouthFootnote 4 of Table 10 matters Total civil duty counsel services
Dollars (%)
I&RFootnote 5 of Table 10 Other civil mattersFootnote 6 of Table 10
N.L. 315,248 100% 162,916 52% 162,516 400 152,332 48% 152,332
P.E.I.  
N.S. 2,720,531 100% 2,318,364 85% 2,292,155 26,209 402,167 15% 402,167
N.B. 1,559,175 100% 1,359,887 87% 1,355,427 4,460 5,228 0% 194,060 12%   194,060
Que. 1,377,813 100% 1,377,813 100% 1,377,813 - -   – 
Ont. 57,687,589 100% 40,998,855 71% 40,259,322 739,533 16,688,734 29% 3,784 16,684,950
Man. 2,988,116 100% 2,764,259 93% 2,575,109 189,150 223,857 7% 223,857
Sask. 5,884,057 100% 5,842,011 99% 5,540,213 301,798 5,537 0% 36,509 1%   36,509
Alta. 16,625,083 100% 16,625,083 100% 16,118,349 506,734
B.C. 15,180,446 100% 10,353,491 68% 9,829,853 523,638 731,006 5% 4,095,949 27% 234,996 3,860,953
Yuk.  
N.W.T.  
Nvt.  
Canada 104,338,058 100% 81,802,679 78% 79,510,757 2,291,922 741,771 1% 21,793,608 21% 238,780 21,554,828

Table 11 – Appeal applications, approved and refused, for legal aid services, by criminal and civil matters, 2021-22

Table 11 – Appeal applications, approved and refused, for legal aid services, by criminal and civil matters, 2021-22
Total criminal and civil matters Criminal matters (adult and youth) Civil matters (including I&R)
Total Approved and refused appealsFootnote 1 of Table 11
N (%)
Total Approved appeals
N (%)
Total Refused appeals
N (%)
Approved and refused appeals
N (%)
Approved appeals
N (%)
Refused appeals
N (%)
Approved and refused appeals
N (%)
Approved appeals
N (%)
Refused appeals
N (%)
N.L.
P.E.I. 4 100% 1 25% 3 75% 3 100% 0 0% 3 100% 1 100% 1 100% 0 0%
N.S. 58 100% 52 90% 6 10% 44 100% 41 93% 3 7% 14 100% 11 79% 3 21%
N.B. 25 100% 13 52% 12 48% 12 100% 8 67% 4 33% 13 100% 5 38% 8 62%
Que. 791 100% 481 61% 310 39% 325 100% 228 70% 97 30% 466 100% 253 54% 213 46%
Ont. 2,573 100% 2,293 89% 280 11% 911 100% 738 81% 173 19% 1,662 100% 1,555 94% 107 6%
Man. 132 100% 74 56% 58 44% 110 100% 66 60% 44 40% 22 100% 8 36% 14 64%
Sask. 50 100% 50 100% 0 0% 42 100% 42 100% 0 0% 8 100% 8 100% 0 0%
Alta.
B.C. 1,022 100% 550 54% 472 46% 334 100% 117 35% 217 65% 688 100% 433 63% 255 37%
Yuk.
N.W.T. 22 100% 19 86% 3 14% 22 100% 19 86% 3 14% 0   0   0  
Nvt.
Canada 4,677 100% 3,533 76% 1,144 24% 1,803 100% 1,259 70% 544 30% 2,874 100% 2,274 79% 600 21%

Table 12 – Incoming and outgoing civil legal aid cases processed under the Interprovincial Reciprocity Agreement, 2021-22

Table 12 – Incoming and outgoing civil legal aid cases processed under the Interprovincial Reciprocity Agreement, 2021-22
Total by jurisdiction
Incoming Outgoing
Newfoundland and Labrador 3 6
Prince Edward Island 1 3
Nova Scotia
New Brunswick 24 9
Quebec 70 70
Ontario 173 59
Manitoba 16 4
Saskatchewan 0 0
Alberta 21 0
British Columbia 5 7
Yukon
Northwest Territories 0 0
Nunavut
Total 313 158

Table 13 – Legal aid clients, by age, gender, and type of matter, Canada, 2021-22

Table 13 – Legal aid clients, by age, gender, and type of matter, Canada, 2021-22
Type of matter
Criminal
Number %
I&RFootnote 1 of Table 13
Number %
Civil
Number %
Criminal and Civil (combined)Footnote 2 of Table 13
Number %
Total
Number %
Male 17 and under 8,683 6% 116 1% 15,388 30% Footnote * of Table 13 0% 24,189 11%
Male 18-34 70,083 46% 5,153 51% 11,766 23% 2,615 50% 89,617 41%
Male 35-49 51,868 34% 3,477 34% 13,963 27% 2,079 40% 71,387 33%
Male 50+ 21,832 14% 1,350 13% 10,502 20% 494 10% 34,178 16%
Total Males 152,466 100% 10,096 100% 51,619 100% 5,190 100% 219,371 100%
Female 17 and under 2,702 6% 92 2% 16,215 19% 10 0% 19,019 14%
Female 18-34 21,588 50% 2,392 40% 32,078 37% 1,482 56% 57,540 41%
Female 35-49 14,261 33% 2,260 38% 26,439 30% 989 37% 43,949 32%
Female 50+ 4,755 11% 1,193 20% 12,422 14% 186 7% 18,556 13%
Total Females 43,306 100% 5,937 100% 87,154 100% 2,667 100% 139,064 100%
Other 17 and under 133 10% Footnote * of Table 13 1% 20 2% Footnote * of Table 13 4% 156 6%
Other 18-34 592 44% 62 47% 412 40% 25 53% 1,091 43%
Other 35-49 390 29% 49 37% 234 23% 13 28% 686 27%
Other 50+ 230 17% 19 15% 359 35% 7 15% 615 24%
Total OtherFootnote 3 of Table 13 1,345 100% 131 100% 1,025 100% 47 100% 2,548 100%
Total 17 and under 11,518 6% 209 1% 31,623 23% 14 0% 43,364 12%
Total 18-34 92,263 47% 7,607 47% 44,256 32% 4,122 52% 148,248 41%
Total 35-49 66,519 34% 5,786 36% 40,636 29% 3,081 39% 116,022 32%
Total 50+ 26,817 14% 2,562 16% 23,283 17% 687 9% 53,349 15%
Canada 197,117 100% 16,164 100% 139,798 100% 7,904 100% 360,983 100%

Table 14 – Indigenous legal aid clients receiving full legal representation and summary services, by gender and type of matter, 2021-22

Table 14 – Indigenous legal aid clients receiving full legal representation and summary services, by gender and type of matter, 2021-22
Total criminal and civilFootnote 1 of Table 14
Number (%)
Criminal
Total criminal adult
Number (%)
Adult YouthFootnote 2 of Table 14 Total criminal youth
Number (%)
CivilFootnote 3 of Table 14
Male Female Other Male Female Other Male Female Other Total civil
Number (%)
N.L. 604 100% 525 87% 398 127 Footnote * of Table 14 Footnote * of Table 14 13 Footnote * of Table 14 16 3% 17 46 Footnote * of Table 14 63 10%
N.B. 371 100% 313 84% 229 84 - 26 Footnote * of Table 14 Footnote * of Table 14 29 8% 26 3 Footnote * of Table 14 29 8%
N.S. 1,478 100% 1008 68% 657 349 - 92 22 Footnote * of Table 14 115 8% 109 245 Footnote * of Table 14 355 24%
Ont. 17,374 100% 12,809 74% 9,440 3,285 84 428 206 6 640 4% 1,398 2,497 30 3,925 23%
Man. 9,142 100% 6,607 72% 4,964 1,611 32 317 112 Footnote * of Table 14 431 5% 698 1,402 Footnote * of Table 14 2,104 23%
Sask. 8,235 100% 6,093 74% 4,244 1,516 333 274 138 19 431 5% 407 1,197 107 1,711 21%
B.C. 5,697 100% 4,177 73% 3,141 1,031 5 121 53 Footnote * of Table 14 174 3% 380 963 Footnote * of Table 14 1,346 24%
N.W.T. 606 100% 363 60% 296 67 Footnote * of Table 14 6 Footnote * of Table 14 Footnote * of Table 14 7 1% 69 167 Footnote * of Table 14 236 39%
Nvt.
Canada 43,507 100% 31,895 73% 23,369 8,070 456 1,267 548 28 1,843 4% 3,104 6,520 145 9,769 22%

Table 15 – Criminal legal aid cases by type of offence and in-year expenditures, adults, Canada, 2021-22

Table 15 – Criminal legal aid cases by type of offence and in-year expenditures, adults, Canada, 2021-22
List of OffencesFootnote 1 of Table 15 and Appeals Total casesFootnote 2 of Table 15
Number (%)
Total in-year expenditures
(fees and disbursements)
Dollars (%)
Homicide 1,854 1% 33,424,236 14%
Sexual Assault 7,489 5% 19,814,051 8%
Robbery 5,888 4% 13,130,599 6%
Kidnapping 1,192 1% 2,980,678 1%
Arson 610 0% 1,008,538 0%
Narcotics 15,395 10% 22,463,011 9%
Theft, Break and Enter, Possession of Stolen Property 28,111 18% 28,184,026 12%
Impaired Driving 3,974 2% 4,820,101 2%
Other Driving Offences 2,330 1% 2,543,450 1%
Assault 37,135 23% 38,466,072 16%
Breach of Probation 13,111 8% 6,656,090 3%
Administration of Justice 11,267 7% 12,982,327 5%
Proceedings under Part XX.1 Criminal Code (Mental Disorder) 1,822 1% 428,062 0%
Proceedings under the Extradition Act 6 0% 22,220 0%
Other OffencesFootnote 3 of Table 15 29,933 19% 47,262,703 20%
Subtotal – Offences 160,117 100% 234,186,163 99%
Appeals:Footnote 4 of Table 15
a. Crown                      85 0.1% 638,722 0.3%
b. Eligible Person Requested                   345 0.2% 1,646,151 0.7%
c. Proceedings under Part XX.1 Criminal Code (Mental Disorder)                        2 0.0% 0 0.0%
d. Proceedings under the Extradition Act                        1 0.0% 3,165 0.0%
Subtotal – Appeals                   433 0.3% 2,288,037 1.0%
Total – Criminal Legal Aid 160,550 100% 236,474,200 100%

Table 16 – Criminal legal aid cases by type of offence and in-year expenditures, youth, Canada, 2021-22

Table 16 – Criminal legal aid cases by type of offence and in-year expenditures, youth, Canada, 2021-22
List of OffencesFootnote 1 of Table 16 and Appeals Total volume of casesFootnote 2 of Table 16
Number (%)
Total in-year expenditures (fees and disbursements)
Dollars (%)
Homicide 98 1% 1,456,242 7%
Sexual Assault 1,725 11% 2,813,778 14%
Assault 4,600 28% 4,190,054 21%
Robbery 1,074 7% 1,494,589 8%
Kidnapping 65 0% 88,144 0%
Arson 108 1% 158,264 1%
Narcotics 538 3% 976,636 5%
Theft, Break and Enter, Possession of Stolen Property 1,723 11% 2,027,916 10%
Impaired Driving 125 1% 173,934 1%
Other Driving Offences 78 0% 106,135 1%
Breach of Probation 590 4% 279,382 1%
Administration of Justice 510 3% 894,289 5%
Proceedings under Part XX.1 Criminal Code (Mental Disorder) 5 0% 3,951 0%
Proceedings under the Extradition Act 0 0% 0 0%
Other OffencesFootnote 3 of Table 16 5,153 31% 4,955,718 25%
Subtotal – Offences 16,392 100% 19,619,032 100%
Appeals:
a. Crown 1 0% 21,124 0.1%
b. Eligible Person Requested 6 0% 6,927 0.0%
c. Proceedings under Part XX.1 Criminal Code (Mental Disorder) 0 0% 0 0.0%
d. Proceedings under the Extradition Act 0 0% 0 0.0%
Subtotal – Appeals 7 0% 28,051 0.1%
Total – Criminal Legal Aid – YOUTH 16,399 100% 19,647,083 100%

Table 17 – Immigration and refugee legal aid certificates and expenditures, by province/territory and type of lawyer, 2021-22

Table 17 – Immigration and refugee legal aid certificates and expenditures, by province/territory and type of lawyer, 2021-22
CertificatesFootnote 1 of Table 17 issued in the fiscal year
Number (%)
Expenditures for certificates issued in the fiscal year Dollars Certificates carried over from previous fiscal year
Number (%)
Expenditures for certificates issued in a previous fiscal year
Dollars
Total number of certificates (previous and current fiscal year)
Number (%)
Total expenditures
Dollars (%)
Alberta
Private Bar 49 23% 44,865 80 46% 114,546 129 33% 159,411 23%
Staff Lawyer 166 77% 124,319 94 54% 406,775 260 67% 531,094 77%
Specialized Clinics 0 0% 0 0 0% 0 0 0% 0 0%
Totals 215 100% 169,184 174 100% 521,321 389 100% 690,505 100%
British Columbia
Private Bar 812 100% 1,815,724 882 100% 2,051,229 1,694 100% 3,866,953 100%
Staff Lawyer 0 0% 0 0 0% 0 0 0% 0 0%
Specialized Clinics 0 0% 0 0 0% 0 0 0% 0 0%
Totals 812 100% 1,815,724 882 100% 2,051,229 1,694 100% 3,866,953 100%
Manitoba
Private Bar 87 60% 24,909 63 73% 62,161 150 65% 87,070 55%
Staff Lawyer 58 40% 19,559 23 27% 51864 81 35% 71,423 45%
Specialized Clinics 0 0% 0 0 0% 0 0 0% 0 0%
Totals 145 100% 44,468 86 100% 114,025 231 100% 158,493 100%
Nova Scotia
Private Bar 8 9% 20,815 0 0% 0 8 9% 20,815 4%
Staff Lawyer 0 0% 0 0 0% 0 0 0% 0 0%
Specialized Clinics 81 91% 547,942 0 0% 0 81 91% 547,942 96%
Totals 89 100% 568,757 0 0% 0 89 100% 568,757 100%
Newfoundland and Labrador
Private Bar
Staff Lawyer 7 100% 33,653 4  – 19,231 11 100% 52,884 100%
Specialized Clinics
Totals 7 100% 33,653 4 0% 19,231 11 100% 52,884 100%
Ontario
Private Bar 11,491 59% 6,161,806 0 0% 14,815,730 11,491 59% 20,977,536 69%
Staff Lawyer 1,293 7% 4,242,296 0 0% 0 1,293 7% 4,242,296 14%
Specialized Clinics 6,671 34% 5,349,286 0 0% 0 6,671 34% 5,349,286 17%
Totals 19,455 100% 15,753,388 0 0% 14,815,730 19,455 100% 30,569,118 100%
Quebec
Private Bar 2,313 70% 298,726 2,605 100% 2,626,214 4,918 83% 2,924,940 51%
Staff Lawyer 19 1% 31,751 0 0% 0 19 0% 31,751 1%
Specialized Clinics 985 30% 2,729,491 0 0% 0 985 17% 2,729,491 48%
Totals 3,317 100% 3,059,968 2,605 100% 2,626,214 5,922 100% 5,686,182 100%
Canada
Private Bar 14,760 61% 8,366,845 3,630 97% 19,669,880 18,390 66% 28,036,725 67%
Staff Lawyer 1,543 6% 4,451,578 121 3% 477,870 1,664 6% 4,929,448 12%
Specialized Clinics 7,737 32% 8,626,719 0 0% 0 7,737 28% 8,626,719 21%
Totals 24,040 100% 21,445,142 3,751 100% 20,147,750 27,791 100% 41,592,892 100%

Table 18 – Legal aid service delivery by private bar, staff, and other lawyers, 2020-21

Table 18 – Legal aid service delivery by private bar, staff, and other lawyers, 2020-21
Total lawyers providing legal aid services
Number (%)
Type of lawyer providing legal aid services
Private bar lawyersFootnote 1 of Table 18 Staff lawyersFootnote 2 of Table 18 Other lawyers (e.g. Executive Director)Footnote 3 of Table 18
Criminal I&RFootnote 4 of Table 18 Other Civil Criminal and Civil OTAL
Number (%)
Criminal I&R Other Civil Criminal and Civil TOTAL
Number (%)
Criminal I&R Other Civil Criminal and Civil TOTAL
Number (%)
N.L. 89 100% 0 0 0 15 15 17% 0 0 0 70 70 79% 0 0 4 0 4 4%
P.E.I. 33 100% 3   16 5 24 73% 3   4 1 8 24%       1 1 3%
N.S. 323 100% 0 0 0 213 213 66% 3 103 106 33% 1 3 4 1%
N.B. 149 100% 34   47 32 113 76% 21   12 0 33 22% 1   1 1 3 2%
Que. 2,283 100% 0 0 0 1,847 1,847 81% 0 0 0 370 370 16% 0 0 0 66 66 3%
Ont. 3,674 100% 1,227 244 1,199 621 3,291 90% 152 20 70 115 357 10% 0 0 0 26 26 1%
Man. 344 100% 0 0 0 284 284 83% 22 0 16 16 54 16% 0 0 0 6 6 2%
Sask. 294 100% 0   0 202 202 69% 0   0 88 88 30% 0   0 4 4 1%
Alta. 2,107 100% 1,018 395 584 0 1,997 95% 0 0 0 110 110 5% 0 0 0 0 0 0%
B.C. 1,095 100% 442 61 375 178 1,056 96% 5 1 26 4 36 3% 0 0 0 3 3 0%
Yuk.      
N.W.T. 38 100% 0   0 25 25 66% 9   4 0 13 34% 0   0 0 0 0%
Nvt.      
Canada 10,429 100% 2,724 700 2,221 3,422 9,067 87% 212 24 132 877 1,245 12% 1 1 5 110 117 1%

Table 19 – Legal aid plan personnel as of March 31, 2021

Table 19 – Legal aid plan personnel as of March 31, 2021
Total legal aid plan personnel
N (%)
Lawyers providing legal aid Non-lawyers
Total lawyers
N (%)
Private bar lawyersFootnote 1 of Table 19 Staff lawyersFootnote 2 of Table 19 Other lawyersFootnote 3 of Table 19 Total non-lawyers
N (%)
Intake workerFootnote 4 of Table 19 Support StaffFootnote 5 of Table 19 Para-legalFootnote 6 of Table 19 Legal assistantFootnote 7 of Table 19 Articling studentFootnote 8 of Table 19 OtherFootnote 9 of Table 19
N.L. 159 100% 89 56% 15 70 4 70 44% 13 17 3 26 10 1
P.E.I. 39 100% 32 82% 24 8 0 7 18% 0 6 0 0 0 1
N.S. 419 100% 323 77% 213 106 4 96 23% 0 13 2 77 2 2
N.B. 187 100% 147 79% 113 33 1 40 21% 13 7 0 6 0 14
Que. 2,854 100% 2,217 78% 1,847 370 0 637 22% 73 455 0 26 17 66
Ont. 4,291 100% 3,674 86% 3,291 357 26 617 14% 129 469 16 3 0 0
Man. 439 100% 344 78% 284 54 6 95 22% 23 21 4 33 13 1
Sask. 366 100% 294 80% 202 88 4 72 20% 4 13 9 41 2 3
Alta. 2,284 100% 2,107 92% 1,997 110 0 177 8% 70 84 0 20 3 0
B.C. 1,267 100% 1,095 86% 1,056 36 3 172 14% 37 124 11 0 0 0
Yuk.
N.W.T. 53 100% 38 72% 25 13 0 15 28% 0 4 0 0 0 11
Nvt.
Canada 12,358 100% 10,360 84% 9,067 1,245 48 1,998 16% 362 1,213 45 232 47 99

Table 20 – Criminal legal aid funding to address pressures resulting from COVID-19, 2021-22

Table 20 – Criminal legal aid funding to address pressures resulting from COVID-19, 2021-22
Name of Innovation/ Initiative(s) Objective Timeline Beneficiary Expected Outcome
Newfoundland and Labrador - Technological 
Upgraded IT hardware During 2021-22, Legal Aid NL made significant investments to upgrade and replace ageing computer hardware. As part of this initiative, upgraded laptops were deployed to approximately 50 per cent of the lawyers to improve remote working capabilities. 2021-22 Staff and clients. Staff are able to work from home to meet client needs.  
Software Upgrades Significant improvements were made to Legal Aid NL’s website, including upgrading the background software platform. During 2021/22, Legal Aid acquired video editing software to create training videos which will be available via a secure YouTube channel for Legal Aid Lawyers and support staff province-wide. 2021-23 Lawyers and support staff.  
Newfoundland and Labrador - Service delivery
Piloted technology-based solutions to improve client service delivery In October 2021, Legal Aid NL piloted an online website portal that provided prospective clients the ability to apply for legal aid online. During Q3 and Q4, Legal Aid NL received several online applications from clients and the uptake and demand for this service continues to grow. During the year, Legal Aid NL tested various technological solutions to facilitate virtual risk assessments for Family Violence Intervention Court (FVIC) clients in Stephenville. After some testing, Skype guest accounts were created and several risk assessments were completed virtually in 2021-22. The project has resulted in considerable savings in travel cost and significantly improved client service for both FVIC clients and court staff. ongoing Clients and staff lawyers. Clients can apply online without have to appear in person and Lawyers are able to meet with clients through a secure connection without have to travel or meet in person.  
Implemented training programs in response to staff survey/feedback During 2021-22, Legal Aid NL held a series of lunch-and-learns via Skype to provide ongoing training and development Commission-wide. In particular, dedicated training sessions were delivered to help enhance utilization and functional knowledge of the Legal Aid Management Information System (LAMIS). Furthermore, Legal Aid NL also developed and updated Standard Operating Procedures (SOPs) for various commonly used software programs and made them available to staff.   Staff are able to improve skills without having to attend in person training seminars.  
Nova Scotia - Technological 
Certificate Invoice Digitization Convert Certificate form to digital form with digital signatures. 6 months (temporary) Certificate Lawyers/ Managing Lawyers & Administrative staff at local & Executive offices. Increases efficiencies in certificate management and processing payments by reducing transcription errors, math errors and form filling redundancies. Also prevent issues with handwriting or legibility.
Support Staff Laptops Provide Support Staff with laptops instead of desktop computers. 3 months (permanent) Support Staff/Clients. Providing laptops has created a better remote work life balance and enabled support staff to participate in required teams/web meetings.
Nova Scotia - Service delivery 
Increased criminal certificates issued to private lawyers to deal with Covid backlogs in courts To assist with backlogs where staff lawyers were at max capacity. Throughout 2021-22 (temporary) Justice system and clients. Reduction in pressure on staff lawyers and ensured clients received representation as matters proceeded. That also assisted the justice system overall.
Online adjournment requests and variation applications for self-represented parties Provided assistance to self-represented parties seeking adjournments and variation applications when access to court in-person was limited due to COVID-19 restrictions and helped to address backlog in the provincial courts. Throughout 2021-22 (temporary) NSLA Staff, Clients, self represented litigants,  Court System/ services. Online adjournment request form and variation application processes created and added to NSLA website.
Virtual professional development, including annual general meeting To ensure staff received appropriate professional development in order to satisfy bar requirements and maintain high level of competency. Throughout 2021-22 (temporary and permanent) Staff were able to receive the necessary training. Staff received training safely.
New Brunswick - Service delivery 
Private bar criminal certificate To meet the increased number of certificates. 2021-22 (permanent) Clients. Consistency in service delivery.
Private bar criminal duty counsel To meet the increase in bail hearings. 2021-22 (permanent)
Criminal contact lawyer To cover staff shortages. 2021-22 (permanent)
Quebec - Technological 
Programme eMAJ Digital transformation of the legal aid network 2024-03-31 (4 year investment) Clients and staff and private bar lawyers. Service improvements.
Acquisition of computer hardware Upgrading of equipment and staff mobility 2024-03-31 (permanent) Staff and clients.
Quebec - Service delivery 
Itinerant court (Grand Nord) Legal representation services. 2022-03-31 (permanent) Indigenous clients. Service improvements.
Virtual appearances on weekends and holidays Reduce court delays. 2022-03-31 (permanent) Clients.
Projet Centaure Gun control. 2022-03-31 (permanent) Citizens. Fighting gun violence.
Ontario - Technological 
Service Integration (SI) -
Duty Counsel (DC)
Worksheets *project goals
were impacted by COVID
pandemic - at this time, with remote services being
provided to clients, all staff
and per diem DC use the SI
worksheets
Deploy and continue to improve online worksheet to capture client information to improve client services and record-keeping, ensure continuity of client files, and improve data collection and reporting to better understand client needs and services delivered.
Obtain better data and understanding of issues related to bail and delays in criminal Courts. The worksheet was updated in 2020 to include fields to identify reasons for adjournments, and tracking of bail conditions. Legal Aid Ontario (LAO) continues to make improvements to the SI worksheet.
Originally developed in 2018; expanded in 2020 to per diem DC. (permanent) Clients: improved services and
record-keeping. Justice system
partners: more accurate
records; reduced appearances;
more accurate reports
resulting in better allocation of
scarce resources.
Have system available at all court sites. Target is to have all duty counsel services recorded
through the system.
Remote appearances,
disclosure review and
summary legal advice
LAO adapted to remote services due to the pandemic and to ensure clients could have access to legal advice remotely; developed processes and invested in technology to ensure staff had access to equipment and software necessary to assist clients. Started in March 2020, LAO has
continued to update infrastructure,
access to software and security updates.
(permanent)
Clients: improved services and
record-keeping. Access to legal
advice and counsel for remote and hybrid court hearings.
Justice system partners: more
accurate records; reduced appearances; more accurate reports resulting in better
allocation of scarce resources.
LAO is aiming to ensure that the most vulnerable clients have access to services during and following the pandemic.
LAO aims to keep assisting the courts by ensuring that bail supports are available, and
that duty counsel continue to assist eligible clients with disclosure reviews, pre-trials
and resolutions.
Dedicated phone lines for
Summary Legal Advice -
Criminal and Family (SLAC
and SLAF)
Through the use of these phone lines, LAO offered more summary legal advice in family and criminal law matters, temporarily waiving financial eligibility testing requirement. March 2020 (temporary) Clients: Increased access to legal advice. LAO aimed to ensure clients had easy access to legal advice during the pandemic.
Return to in-person services
(Hybrid)
LAO conducted site surveys to ensure compliance with Health and Safety protocols and Public Health safety requirements for staff and clients attending court locations. In addition to these assessments, LAO updated equipment and wireless infrastructure. On-going (permanent) Clients: Improved access to service; Justice system partners: reduced and more meaningful appearances. LAO is aiming to provide safe and reliable access to legal advice to promote access to
justice and facilitate court appearances.
Improvements to LAO's
client portal
LAO introduced the ability for clients to apply for Legal Aid online in May of 2021. Ongoing (permanent) Clients: Easier access to apply
for Legal Aid; Justice system partners: reduction in administrative appearances for
legal aid applications.
LAO is aiming to increase access points and simplify the application process for clients.
Overall updates to LAO's
remote desktop
environment, Adobe, security updates and CRM updates to ensure remote and hybrid services can function seamlessly
LAO worked on upgrading infrastructure necessary to shift from an in person service environment to a hybrid service delivery model. Ongoing (permanent) Clients: Uninterrupted access
to LAO.
 
Ontario - Service delivery
COVID enhancements

LAO aimed to ensure that clients and lawyers were supported throughout the pandemic by introducing the following measures:

  • Waiver of financial eligibility testing for in-custody criminal clients;
  • Increased compensation for bail hearings for block fee and tariff matters in recognition of longer bail hearings;
  • Reinstatement of coverage for block bails;
  • Waiver of merit testing for bail reviews;
  • Introduction of coverage for Myers detention reviews;
  • Provision of an additional two hours of coverage for mandatory Judiciary Pre-Trials in both the Ontario Court of Justice and the Superior Court of Justice;
  • Introduction of dedicated phone lines to connect in-custody individuals directly duty
    Counsel;
  • Coverage for Temporary Absence Permits for individuals in provincial and federal
    Institutions.
March 2020 until LAO’s board removes the enhancements (temporary) Clients: improved services and access to justice, reduction in
in-custody population,
reduction in unnecessary court
appearances; Justice system
partners: reduced and more
meaningful appearances, fewer in-custody appearances, fewer adjournments for
administrative purposes, increased representation and
efficiency.
LAO aimed to ensure the most vulnerable clients had access to services during
the pandemic. LAO aims to keep assisting the courts by ensuring that bail supports are
available and that clients are afforded legal representation at the earliest opportunity.
Support for Judge-led
Intensive Case Management
Court (JICMC) and Lawyer
applications for JICMC
LAO supports the Judge-Led Intensive Case Management Court (JICMC) with time-limited certificates for accused individuals without retained counsel whose matters are more than twelve months old and who have had their cases adjourned to the JICMC. Clients do not need to contact LAO directly; their lawyer will initiate and complete the application on their behalf. No financial testing is applied to these certificates. October 2021 and ongoing (temporary) Clients: ensure limited but
timely representation is
available in JICMC courts without the need for eligibility
testing and without submitting
an application to LAO.
Increased access to representation and increased efficiency in JICMC courts.
Virtual Case Management
Court services (VCMC)
Representation is provided across most locations in virtual case management court (VCMC). The VCMC pilot program saw 2 per diem duty counsel attend case management in 8 locations has ended and has shifted more toward staff taking on the role. Duty counsel continues to attend VCMC and will assist clients in a breakout room as required. This was not a service that was provided pre-pandemic but will remain part of DC programming until further decisions are made by the executive. Ongoing (temporary) Client: provided easier access
to legal aid.
In response to the pandemic and the lack of in-person services available, LAO aimed to ensure clients had access to legal aid.
Increased call centre hours LAO launched a pilot project extending the hours of operation of the contact centre from 5:00 p.m. to 7:30 p.m. These extended hours were introduced in response to the pandemic in order to improve services and become more accessible to clients. Once demand for the service was no longer needed LAO resumed regular business hours 8 am to 5 pm. 2021 to 2022 (temporary) Client: provided easier access
to legal aid.
In response to the pandemic and the lack of in-person services available, LAO aimed to ensure clients had access to legal aid beyond "normal"
business hours.
Manitoba - Technological
Investing in technology Decrease travel time and cost; digitizing files, providing equipment to staff, etc. On-going (permanent) Clients, counsel, staff. More efficient service provision.
Pilot project to access to legal aid Allow applicants / clients in rural communities and on reserve alternative methods to contact legal aid and their counsel from their home town/city/reserve. Delayed to 2023-24 (permanent) Applicants, clients. Access to legal aid for applicants and clients.
Manitoba - Service delivery 
Increase in private bar capacity Incentivize private bar to take more cases. 2021-22 to 2023-24 (temporary) PB, clients Quicker turnaround of cases; clearing the backlog.
Address backlog of cases Increased enhanced duty counsel to facilitate early disposition of cases. 2021-22 to 2023-24 (temporary) clients, PB, courts Quicker turnaround of cases; clearing the backlog.
Work from home access Provide staff with cell phone access to work from home. 2021-22 (temporary) all stakeholders Services continue uninterrupted.
Offsetting client payment holiday To allow clients to manage their financial obligations during COVID. 2021-22 (temporary) clients Services continue uninterrupted.
Saskatchewan - Technological 
Hire IT Manager Modernize and digitize Legal Aid Saskatchewan’s (LAS) IT infrastructure in order to meet the demands. October 2021 to no end date (permanent) Applicants and staff. Clients/applicants will benefit with an individual managing the IT for LAS. Improved IT services with someone directly responsible for managing IT.
IT cloud processing and migration. Implement O365 and Support. Modernize and digitize the IT infrastructure in order to meet the demands. June 2021 to no end date (permanent) Applicants and staff. Clients /applicants will benefit with better access with staff through better IT. This initiative is intended to move the organization from processes that are either paper or hybrid paper/electronic to more electronic-based processes.
Additional enhancements to Legal Aid Information Database Modernize and digitize the IT infrastructure in order to meet the demands. December 2020 to no end date (permanent) Applicants and staff. Clients/applicants will benefit with better access with staff through better IT. This initiative is intended to move the organization from processes that are either paper or hybrid paper/electronic to more electronic-based processes.
Saskatchewan - Service delivery 
Hire Term Lawyer Positions To reduce waitlists and backlogs for criminal legal aid services. September 2021 to March 2024 (temporary) Clients/applicants will benefit with more prompt legal services. Reduced wait times and backlogs
Contract Private Bar (PB) to assist with backlogs due to Covid To reduce waitlists and backlogs for criminal legal aid services. April 2021 to March 2024 (temporary)
Digitize Private Bar processing review To modernize and digitize the PB processing. February 2022 to October 2022 (temporary) Improve process for payment and management of private bar. Better oversight of payments in a timely fashion.
Restructuring of head office staff for administrative support of improved service delivery To improve management, oversight and risk management. April 2021 to no end date (permanent) Applicants and staff/private bar. Clients/applicants will benefit with additional support from head office for the service delivery by staff and private bar lawyers. Improved overall management of the legal aid system.
Strategic Planning exercise (consultant fee only) To establish priorities to meet the service delivery initiatives July 2021 to September 2022 (temporary) All stakeholders. A robust 5 year Strategic Plan including implementation plan and metrics.            
Alberta - Technological 
Modernize and enhance systems and equipment - including client record and case management Simplify systems, enhance capabilities - including improved support for remote/virtual work. Ongoing (permanent) Clients, private bar, and staff. A modernized and enhanced system and equipment that better supports client record and case management, and remote/virtual work.
Alberta - Service delivery 
Improved client access to legal aid services Allow clients better access to services - wherever they live in Alberta. Ongoing (permanent) Clients. Allow clients better access to services - wherever they live in Alberta.
British Columbia - Technological 
Technology Grant - Criminal only

Many lawyers who do legal aid do not have the technology necessary to best serve clients and the courts remotely from their homes. They are concerned about meeting face-to-face with clients during the pandemic and need online access to courts. A technology grant allows them to purchase equipment for essential remote communication. Remote communication with clients, other lawyers and the courts requires improved bandwidth, data capabilities, hardware and software and technological support.

Payment parameters:

  • a one-time payment per lawyer;
  • eligibility is based on the lawyer having taken a minimum number of contracts during the fiscal year (2021/2022) and making a commitment to be available to take a minimum number of contracts during the current fiscal year (2022/2023);
  • the payment amount is scaled based on the lawyer’s seniority (junior lawyers receive the highest payment).
2021-22 Lawyers with eligible criminal representation contracts and duty counsel equivalent contracts. Provided regular legal aid lawyers with resources to acquire hardware and software necessary to adapt to increasingly digital and virtual court processes.
British Columbia - Service delivery 
Virtual Bail - partially funded with federal pandemic recovery funding

Support Provincial Court to transition to remote bail hearings province-wide:

  • Introduction of regional duty counsel.
  • Improved coordination between justice participants: Crown, Court Services, Defence counsel, LABC (intake), duty counsel on the MS teams channels created by the office of the Chief Judge for virtual bail, as well as by email.
  • Balanced work loads so the 4 duty counsel scheduled in each geographic region (so far the North and Interior) can assist each other to cover all detainees where there are conflicts or high volumes in 1 location – previously we’d have to appoint ad hoc duty counsel for smaller locations, often after some delay.
  • LABC (Intake, local agents, duty counsel team in HO) provides increased support for duty counsel – providing information about detainees and prioritizing legal aid applications from detainees – to try to connect clients to counsel before they are released.
  • The planning process has allowed LABC direct access to Court, Crown, Corrections, and Sheriff services, with ACJ coordinating this, so that our suggestions and recommendations for improvements are communicated directly to others, leading to quite prompt changes/improvements. This is a much more responsive system than before and LABC’s advice has been welcomed and has resulted in improvements for our clients (re communications with counsel, timely bail, content of bail packages).
April 2021 and ongoing.    
Northwest Territories - Technological 
Additional laptop and webcams To support remote appearances. Permanent Clients and counsel. Increased access to representation.
Northwest Territories - Service delivery 
Creation of weekend bail assignment Access to faster bail, avoid detention in crowded facility. Throughout 2021-22 (temporary) Clients, administration of justice. Releasable clients spend less time in remand.
Additional counsel assigned to bail court as remote appearances more time consuming Reduce pressure on staff lawyers. Throughout 2021-22 (permanent) Clients, staff lawyers, administration of justice. Support smooth operation of bail court, earliest possible release for clients, address staff burnout.
Serious case isolation travel period cost Ensure serious matter could proceed. 2022-03-01 (temporary) Client, administration of justice. Trial was able to proceed.