6 Appendices

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Appendix A: Pre-Screening Survey

1. Serious problems or disputes that could be resolved through the legal system might involve:
   • Money that you owe (debt) or that is owed to you
   • Your employer or your job
   • Your house/apartment or your mortgage/rent
   • Harassment or discrimination
   • A large purchase or a service where you did not get what you paid for
   • Immigration, refugee status, or sponsoring a family member’s immigration application
   • A personal injury, a serious health issue, or poor/incorrect medical treatment
   • Family conflict, divorce, or separation
   • Child custody or problems involving parental responsibilities
   • Problems with your neighbours, such as vandalism, property damage, threats, or excessive noise
   • Contact with the police or the criminal justice system as a victim of a crime or because of something you are accused of doing
   • Obtaining disability, social, or housing assistance; old age security; guaranteed income supplement; or other government assistance
   • Issues with the amount received from disability, social, or housing assistance; old age security; guaranteed income supplement; or other government assistance
   Have you experienced a serious problem or dispute in Canada within the last 3 years?
   • Yes [If selected, continue to Q2; else, end survey]
   • No
2. What Canadian city did your problem or dispute occur in?
3. Regarding religion, how do you presently identify yourself or think of yourself as being? (You can choose more than one.)
   • Baha’i
   • Buddhist
   • Christian
   • Hindu
   • Jewish
   • Mennonite
   • Muslim [If selected, continue to Q4; else, end survey]
   • Sikh
   • Traditional/Spiritual
   • No religion (atheist or agnostic)
   • Other (please specify):
4. What is your age?
5. What is your gender?
   • Female
   • Male
   • Non-binary
   • I prefer to identify as (please specify):
6. How would you describe your ethnic or racial identity? (You can choose more than one.)
   • Arab
   • Black
   • Chinese
   • Filipino
   • Indigenous
   • Japanese
   • Korean
   • Latin American
   • Mennonite
   • South Asian (e.g., East Indian, Pakistani, Sri Lankan)
   • Southeast Asian (e.g., Vietnamese, Cambodian, Laotian, Thai)
   • West Asian (e.g., Iranian, Afghan)
   • White
   • Other (please specify):
7. What is your best estimate of your total household income received by all household members, from all sources, before taxes and deductions?
   Note: Income can come from various sources such as from work, investments, pensions, or government. Examples include Employment Insurance, social assistance, child benefits and other income such as child support, spousal support (alimony), and rental income.
   • No income
   • Less than $45,000
   • $45,001 to $80,000
   • $80,001 to $130,000
   • More than $130,000
   • I prefer not to answer
8. If you are selected to participate in the study, what language would you like to be interviewed in?
   • English
   • Other (please specify):
9. Please provide the email address at which you would like to be contacted if you are selected to participate. Your contact information will only be used to contact you regarding your participation in the study and regarding your potential compensation:
10. If an email address is not available, please provide a Canadian phone number:

Appendix B: Interview Guide

Appendix C: Demographic Questionnaire

1. Participant ID:
2. Where do you currently live?
   • City:
   • Province:
3. How long have you lived in the city or town where you currently live? (specify months or years)
4. Were you born in Canada?
   • Yes [If selected, skip to Q9; else, continue to Q5]
   • No
5. How long have you lived in Canada? (specify months or years)
6. What is your current status in Canada?
   • Canadian citizen
   • Permanent resident
   • Refugee claimant
   • Temporary resident (e.g., migrant worker, international student)
   • Undocumented migrant
   • Other (please specify):
7. In what country were you born?
8. What was the first city or town that you lived in when you arrived in Canada?
   • City:
   • Province:
9. What countries are you a citizen of? (Select all that apply.)
   • Canada
   • Other (please specify):
10. How many people, including you, live in your home?
    • 1
    • 2
    • 3
    • 4
    • 5
    • 6
    • 7
    • 8
    • More than 8 (please specify):
11. What is your current marital status?
    • Single, never married
    • Married
    • Living common-law
    • Separated
    • Divorced
    • Widowed
12. What language(s) do you speak most often at home? (Select all that apply.)
    • English
    • French
    • Other (please specify):
13. What is the language that you first learned at home in childhood and still understand? If you no longer understand the first language that you learned, indicate the second language that you learned.
    • English
    • French
    • Other (please specify):
14. On a scale of 0-10, where 0 is none and 10 is excellent, what would you say is your level of English in the following activities:
    • Speaking:
    • Understanding:
    • Reading:
    • Writing:
15. On a scale of 0-10, where 0 is none and 10 is excellent, what would you say is your level of French in:
    • Speaking:
    • Understanding:
    • Reading:
    • Writing:
16. What is the highest certificate, diploma or degree that you have completed?
    • No formal education
    • Less than high school diploma or its equivalent
    • High school diploma or a high school equivalency certificate
    • Trades certificate or diploma
    • College or other non-university certificate or diploma (other than trades certificates or diplomas)
    • University certificate or diploma below the bachelor’s level
    • Bachelor’s degree (e.g., B.A., B.Sc., B.Ed.)
    • University graduate degree (Master’s or Ph.D.)
    • Professional degree (e.g., Medicine, Law, Engineering)
    • Other (please specify):
17. What is your current primary employment status?
    • Employed full-time (30 hours a week or more)
    • Employed part-time (Less than 30 hours a week)
    • Self-employed or own your own business
    • Unemployed, looking for work
    • Unemployed, not looking for work
    • Student
    • Homemaker
    • Retired
    • Other (please specify):
18. If your primary employment status changed as a result of the COVID-19 pandemic, please indicate your primary employment status immediately prior to the pandemic (i.e., in February 2020)
    • No change because of the pandemic (i.e., same as current primary employment status)
    • Employed full-time (30 hours a week or more)
    • Employed part-time (Less than 30 hours a week)
    • Self-employed or owned your own business
    • Unemployed, looking for work
    • Unemployed, not looking for work
    • Student
    • Homemaker
    • Retired
    • Other, please specify:
19. Is there anything else that you think we should know about you?

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