A Summary of the Report on Examining the Social Security Tribunal’s Navigator Service: Access to Administrative Justice for Marginalized Communities – Table of Contents

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Table of Contents

• Acknowledgements
• Glossary of Terms
• 1. Introduction
• 2. Methodology
• 3. Findings
  • a) User experiences
  • b) Navigator perspectives
• 4. Conclusion and Recommendations
• Bibliography
• Appendix A: Questions for User Interviews
  • Preliminary matters
  • Semi-structured Interview Questions
• Appendix B: Questions for Navigator Interviews

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