Appendix A: Evaluation Issues and Questions

Issue 1: Relevance

1.1 How do the activities of OIRSO align with departmental and governmental priorities?

1.2 What continued need does OIRSO address? How have these needs and demand for OIRSO services/activities evolved over time?

Issue 2: Design and Delivery

2.1 Has the co-location, structure, and governance of OIRSO, combining the delivery of ICMS and Organizational Ombuds into one office, been successful? Are there any alternatives or improvements that can be made to the current design and delivery that could be considered?

2.2 How does OIRSO collaborate with partners and key stakeholders both inside and outside the Department?

2.3 How are GBA Plus considerations incorporated in the planning and delivery of OIRSO activities to ensure everyone obtains fair, just, equitable, and relevant services?

2.4 What processes, data and tools are in place to monitor and measure OIRSO’s progress in achieving expected results from its conflict resolution activities?

2.5 What factors facilitate or impede OIRSO’s success?

Issue 3: Effectiveness

In what manner and to what extent:

3.1 Have the activities/services offered by OIRSO led to increased awareness, knowledge and understanding of available conflict resolution options?

3.2 Has OIRSO supported Justice Canada employees and managers navigate through available resources and conflict resolution processes enabling them to make informed decisions?

3.3 Is the upward feedback on current trends systemic issues and recommendations provided to senior management useful and valuable?

3.4 Has OIRSO improved the Department’s capacity to address workplace disputes and conflict resolution?

3.5 Has OIRSO contributed to the well-being of clients/program participants, including employees and managers?

Issue 4: Efficiency

4.1 What are the costs and benefits to employees and to the Department?

4.2 Is OIRSO a cost-efficient means of raising workplace issues, particularly as it relates to complaints of harassment and/or discrimination? Does OIRSO provide value for money to the Department?