Evaluation of the Ombuds and Informal Resolution Services Office
Final Report

PDF Version

June 2024
Evaluation Branch
Internal Audit and Evaluation Sector

Acknowledgement

TThe Chief Audit and Evaluation Executive would like to thank the Evaluation Working Group, evaluation team and individuals who contributed insights and input to this evaluation. Evaluation participants included employees from the Department of Justice Canada, other federal government departments, and other external stakeholders.

Acronyms

ARAD
Anti-Racism and Anti-Discrimination Secretariat
GBA
Gender-based Analysis
EAP
Employee Assistance Program
EDI
Equity, Diversity and Inclusion
EWG
Evaluation Working Group
FTE
Full-time Equivalent
FY
Fiscal Year
HR
Human Resources
ICMS
Informal Conflict Management System
OIRSO
Ombuds and Informal Resolution Services Office
SLIDO
An online, live polling software
TOR
Terms of Reference